Refund policy

EU Customers – Return & Refund Policy

Last updated: 11/07/2026

Thank you for shopping with Anum. We want you to be satisfied with your purchase. This Return & Refund Policy applies to customers located in European Union (EU) member countries.

Returns

We accept returns for eligible items.

You have 14 days to request a return, starting from the date the last item in your order is delivered. If the final day of the return period falls on a weekend or public holiday, the deadline will automatically extend to the next business day. To initiate a return log in to your account.

Returns can be started directly through your customer account in our store. You do not need to contact customer support before requesting a return.

To be eligible for a return, items must be:

Unused and in their original condition.
Returned with their original packaging where possible.
Returned within the applicable return period.

Return Shipping Costs

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of return shipping.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Your refund will be issued to your original payment method.
Refunds typically take 5–10 business days to appear, depending on your payment provider.
Original shipping charges are non-refundable unless required by law or the return is due to our error.

Non-Refundable Items

Refunds may not be available for:

Items that have been used or damaged after delivery.
Items not returned in their original condition.
Products damaged due to misuse or normal wear and tear.
Orders with incorrect or incomplete shipping addresses provided by the customer.
Delays caused by customs or shipping carriers.

Your statutory consumer rights under applicable EU law remain unaffected.

Cancellations

You may cancel your order at any time before it has been fulfilled.

Once an order has been fulfilled, it can no longer be canceled. If it has already shipped, you may request a return in accordance with this policy.

Customs, VAT & Import Fees

Customers are responsible for any applicable customs duties, VAT, import taxes, or other fees required by their country.

If a package is delayed, held, or returned because these charges were not paid, any refund may be reduced by any costs incurred where permitted by law.

Lost Orders

If your order has not arrived within 35 business days, please contact us at anum2026@outlook.com. We will investigate the issue and provide an appropriate solution.

Contact Us

Email: anum2026@outlook.com

Business location: Sweden

UK & US Customers – Return & Refund Policy

Last updated: 11/07/2026

Thank you for shopping with Anum. We want you to be satisfied with your purchase. This policy applies to customers with orders delivered to the United Kingdom or the United States.

Returns

Due to the nature of dropshipping and international shipping, we do not accept returns unless the item is:

Damaged
Defective
Incorrect

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of receiving your order.

How to Request a Return or Refund

To request a refund or replacement, please email:

anum2026@outlook.com

Include:

Your order number.
Clear photos or videos showing the issue.
A brief description of the problem.

Requests submitted without sufficient proof may not be approved.

Refunds

If your request is approved:

You may receive either a refund or a replacement, depending on the circumstances.
Refunds are issued to your original payment method.
Processing usually takes 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your card provider or bank.
If you still require assistance, contact us at anum2026@outlook.com.

Non-Refundable Items

Refunds will not be issued for:

Incorrect size, color, or model selected by the customer.
Change of mind or buyer's remorse.
Delays caused by customs or shipping carriers.
Items damaged due to misuse or normal wear and tear.
Orders with incorrect or incomplete shipping addresses provided by the customer.

Cancellations

Orders may be canceled before they have been fulfilled.

Once an order has been fulfilled or shipped, it cannot be canceled. If eligible, you may still contact us regarding damaged, defective, or incorrect items in accordance with this policy.

Customs, VAT & Import Fees

Customers are responsible for any applicable customs duties, VAT, import taxes, or other fees.

Refunds will not be issued if a package is delayed, held, or returned because these charges were not paid.

Lost Orders

If your order has not arrived within 30 business days, please contact us. We will investigate and, where appropriate, offer a refund or replacement.